Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
| Author | : | |
| Rating | : | 4.69 (566 Votes) |
| Asin | : | 0071388885 |
| Format Type | : | paperback |
| Number of Pages | : | 350 Pages |
| Publish Date | : | 2015-09-24 |
| Language | : | English |
DESCRIPTION:
Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff.This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.
Learn how to draw out and utilize their motivation and talents, while maximizing their workplace satisfaction, with Managing and Motivating Contact Center Employees.Whether you are a contact center trainer, supervisor, or manager, Managing and Motivating Contact Center Employees provides tips and techniques to boost morale, streamline business processes, and inspire outstanding performance, including:Strategies to get--and keep--good contact center reps Methods for transforming a group of individuals into a team Proven techniques for building high morale Tips for dealing with problem employees Dozens of fun, self-directed training activities and much more . From the Back CoverAs the manager of a customer contact center, you know your employees are among the most highly visible members of your organization, and their performance can make or break the success of virtually any project or product. It explains how to manage t
Deming is instructional designer, and Kurt Friedmann is director of business development at Impact Learning Systems, a training and consulting firm.. Malcolm Carlaw is president, Peggy Carlaw is vice president, Vasudha K
Good information with actionable suggestions P. Smith I was able to implement the ideas from this book in my call center.. "Excellent advice based on reality!" according to AlwaysLearning. From the moment I opened this book, I could tell the people who wrote it had worked in call centers. The advice is comprehensive and throughout the book they offer resources for additional information. If you have to give feedback to call center employees, get this book! If you are a new or seasoned call center manager, get this book. If you need to motivate call center employees, g. A must have for your contact center library Phill Rosenzweig Impact Learning International has done it again! There is no contact center topic more important than that of focusing on the biggest expense and the greatest assetyour people. Impact Learning provides excellent advice and practical help in a fun and understandable way. It is based on their many years of experience coaching and training in the contact center industry. I refer to my