The Brilliant Service Professional: Building Trust, Creating Value, Having Fun
| Author | : | |
| Rating | : | 4.53 (568 Votes) |
| Asin | : | B00HZP3ZVY |
| Format Type | : | |
| Number of Pages | : | 280 Pages |
| Publish Date | : | 2017-11-20 |
| Language | : | English |
DESCRIPTION:
Designed for anyone in service who touches the customer, The Brilliant Service Professional uncovers the competencies, tools, and behaviors that enable service pros in any industry to shine as the new corporate rock star.. They deliver the results customers crave and executives yearn for, while building brand and having fun. Whatever title individuals in that position are given--field service technician, support engineer, implementation consultant, services account manager, resident engineer, technical account manager--no one has more potential impact on the success of the company and its customers than the service professionalno one. Senior managers from all types of businesses across all industries are discovering that one role takes the spotlight in deepening relationships with key customers. High-performing service pros are where the action is, orchestrating superb customer experiences, proactively preventing problems before they occur, and leveraging their relationships to rock out custo
He researches, publishes, advises, trains, and speaks on transforming good services organizations into high-performance services machines that create loyal customers, drive sales of services and products, and dominate the competition. James Alex Alexander, Ed.D, helps product companies build brilliant services businesses. . Contact Alex at alex@alexanderstrategists
About the Author James Alex Alexander, Ed.D, helps product companies build brilliant services businesses. Contact Alex at alex@alexanderstrategists. He researches, publishes, advises, trains, and speaks on transforming good services organizations into high-performance services machines that create loyal customers, drive sales of services and products, and dominate the competition.
Helping us to become better at what we do best Amazon Customer Required reading by my Service Manager. Helping us to become better at what we do best. "fix the customer to fix the machine".. "Short, breezy read with tools and actionable advice" according to Meryl K. Evans. Not everyone desires to keep climbing the ladder. Some prefer to be individual contributors with deep expertise. After awhile, they can hit a rut especially those working in professional services. I've been a fan of Alexander's work since discovering several of his professional services series. His writing style is conversational with a scoop of humor added. And that style carries over in this book. Often, I find advice related to professional services to be stiff, boring and difficult to follow and implement. Alexander breaks it do. Kevin Wheatland said Compulsary reading for any service business executive and front-liner wishing to excel. Once again, Dr Alexander provides the pragmatic key to service business success. In a world where products and increasingly services are commodities, your people remain the only viable resource for long term differentiation - if you recruit, train, support and reward them for their excellence. Alexander, in his usual manner, tackles the subject with a highly structured approach that is an easy read and more importantly is easy to assimilate into any business. With his trademark insightfulness, logic and superb pedagogics, Alexander