Pragmatic Application Of Service Management: The Five Anchor Approach
| Author | : | |
| Rating | : | 4.92 (970 Votes) |
| Asin | : | 1849285144 |
| Format Type | : | paperback |
| Number of Pages | : | 1 Pages |
| Publish Date | : | 2017-10-27 |
| Language | : | English |
DESCRIPTION:
I was expecting more depth and coverage for a book I was expecting more depth and coverage for a book of this price. This 68 page article/white paper was barely worth the cost.. "Short, Sweet and to the Point" according to David Hartman. Just starting off in management consulting I often found it difficult to figure out how several massive frameworks combine to resolve what seemed to be a small problem. This book using the five anchor approach cuts through a lot of the complexity of doing so. The book is very upfront and direct with the concepts, no fluff. I will definitely be caring this on me throughout my IT Service Management engagement.
With the recent release of COBIT®5, service management practitioners have even more options. Guidance on creating an integrated system Written by service management gurus Suzanne D. This practical book presents a holistic view of the three and enables service managers to immediately adapt and deploy the guidance, quickly improving their ITSM function. Van Hove and Mark Thomas, Pragmatic Application of Service Management is the first book to provide guidance on creating an integrated system based on the three leading service management approaches: COBIT®5, ISO/IEC 20000 and ITIL and, to provide a unique mapping to assist service management practitioners in their information gathering. As a result, service managers are looking for ways to enhance their ITIL-based ITSM without having to throw it away and start again. Read this book to learn how to merge COBIT®5, ISO/IEC 20000 and ITIL for better service management.. Create a stronger, more robust Service Management System Packed with instructive illustrations and helpful tables, this book is ideal for service managers, consultants, auditors and anyone who is considering adopting, adapting or merging COBIT®5, ISO/IEC 20000 and ITIL. However, until now, there has been little guidance on how to merge these frameworks, standards and meth
A prior Board member of itSMF USA and recipient of the Industry Knowledge Award as well as Lifetime Achievement, she is an advocate for professionalism within Service Management. As a well- known ITIL and COBIT® expert with over 20 years of professional experience, Mark s background spans leadership roles from datacenter CIO to Management and IT Consulting. . Van Hove is the founder and CEO of SED-IT. About the Author Dr Suzanne D. Mark has led large teams in outsourced IT arrangements, conducted PMO, Service Management and governance activities for major project teams and managed enterprise applications implementations across multiple industries. Mark Thomas is the founder and P
. A prior Board member of itSMF USA and recipient of the Industry Knowledge Award as well as Lifetime Achievement, she is an advocate for professionalism within Service Management. Dr Suzanne D. Van Hove is the founder and CEO of SED-IT. Mark has led large teams in outsourced IT arrangements, conducted PMO