The Denny's Story: How a Company in Crisis Resurrected Its Good Name and Reputation
| Author | : | |
| Rating | : | 4.16 (641 Votes) |
| Asin | : | 0471369578 |
| Format Type | : | paperback |
| Number of Pages | : | 224 Pages |
| Publish Date | : | 2016-03-03 |
| Language | : | English |
DESCRIPTION:
Barrow, Co-chairperson, Rainbow-PUSH Coalition "It is encouraging to see the aggressive steps taken by Denny's to address and repair its relationship with the African-American and minority communities. Price, President, National Urban League "This is a true-life account that reads like a modern, corporate Cinderella story. Willie T. Many of us will enjoy this book, but it provides a most important lesson to consider for Wall Street insiders and Fortune 500 execs." --Richard Bela, Esq., former President and CEO Hispanic Association on Corporate Responsibility Jim Adamson and Advantica are donating their portion of the royalties from this book to Save the Children to support its U.S. Acclaim for the Denny's Story "Every organization can benefit from the insights and experiences reflected in this thought-provoking book. If Denny's can come from the back of the pack to emerge as a national leader in diversity, any company determined to change its culture to embrace all Americans--regardless of who they are or where they came from--can do it. The company's res
Azlan Adnan said Cuts Closer to the Quick Than Mere Spin-Doctoring. In the early 1990s, the Denny's Restaurant chain was faced with charges of racial discrimination that severely damaged its image. African-American customers were denied service or asked to prepay before eating. When, in 199Cuts Closer to the Quick Than Mere Spin-Doctoring Azlan Adnan In the early 1990s, the Denny's Restaurant chain was faced with charges of racial discrimination that severely damaged its image. African-American customers were denied service or asked to prepay before eating. When, in 1994, Denny's settled two class-action lawsuits for US$54 million, a permanent shadow had been cast in its doorway.Then, CEO Jim Adamson came on board. He kept the doors open and, in time, opened the minds of employees to a new way of doing business. He made inclusiveness and diversity central to the company culture. Now, every employee-from waiters to managers-re. , Denny's settled two class-action lawsuits for US$5Cuts Closer to the Quick Than Mere Spin-Doctoring Azlan Adnan In the early 1990s, the Denny's Restaurant chain was faced with charges of racial discrimination that severely damaged its image. African-American customers were denied service or asked to prepay before eating. When, in 1994, Denny's settled two class-action lawsuits for US$54 million, a permanent shadow had been cast in its doorway.Then, CEO Jim Adamson came on board. He kept the doors open and, in time, opened the minds of employees to a new way of doing business. He made inclusiveness and diversity central to the company culture. Now, every employee-from waiters to managers-re. million, a permanent shadow had been cast in its doorway.Then, CEO Jim Adamson came on board. He kept the doors open and, in time, opened the minds of employees to a new way of doing business. He made inclusiveness and diversity central to the company culture. Now, every employee-from waiters to managers-re. "Not by mere spin-doctoring is a 180-degree turnaround made" according to Azlan Adnan. In the early 1990s, the Denny's Restaurant chain was faced with charges of racial discrimination that severely damaged its image. African-American customers were denied service or asked to prepay before eating. When, in 199Not by mere spin-doctoring is a 180-degree turnaround made Azlan Adnan In the early 1990s, the Denny's Restaurant chain was faced with charges of racial discrimination that severely damaged its image. African-American customers were denied service or asked to prepay before eating. When, in 1994, Denny's settled two class-action lawsuits for US$54 million, a permanent shadow had been cast in its doorway.Then, CEO Jim Adamson came on board. He kept the doors open and, in time, opened the minds of employees to a new way of doing business. He made inclusiveness and diversity central to the company culture. Now, every employee-from waiters to managers-re. , Denny's settled two class-action lawsuits for US$5Not by mere spin-doctoring is a 180-degree turnaround made Azlan Adnan In the early 1990s, the Denny's Restaurant chain was faced with charges of racial discrimination that severely damaged its image. African-American customers were denied service or asked to prepay before eating. When, in 1994, Denny's settled two class-action lawsuits for US$54 million, a permanent shadow had been cast in its doorway.Then, CEO Jim Adamson came on board. He kept the doors open and, in time, opened the minds of employees to a new way of doing business. He made inclusiveness and diversity central to the company culture. Now, every employee-from waiters to managers-re. million, a permanent shadow had been cast in its doorway.Then, CEO Jim Adamson came on board. He kept the doors open and, in time, opened the minds of employees to a new way of doing business. He made inclusiveness and diversity central to the company culture. Now, every employee-from waiters to managers-re. Seng Sok said Brand new as described. This is a brand new book as mentioned by the seller but the shipping took longer and the seller didn't send me any e-mail regarding the status of the shipment.
The Denny's Story is a fascinating read, both for its recounting of financial tactics and the bigger lessons it holds for racially sensitive business practices. But that year, the restaurant chain became the symbol of continuing racism in America as tale after tale emerged of abominable treatment of black customers. --Lou Schuler. As a basketball player in Washington, D.C., and Hawaii, he'd often been the only white kid on the playground. So, although no white person can really know what it's like to be black in America, he at least knew what it felt like to be different. The most famous involved six black Secret Service agents, who were left sitting without food in a Maryland Denny's while their white colleagues--and everyone else in the restaurant--were promptly served. Into that m