How to Deal with Difficult Customers: 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent
| Author | : | |
| Rating | : | 4.88 (737 Votes) |
| Asin | : | 0470045477 |
| Format Type | : | paperback |
| Number of Pages | : | 192 Pages |
| Publish Date | : | 2013-07-05 |
| Language | : | English |
DESCRIPTION:
Deal with but not in a very pleasant way. I do agree this book tells you how to deal with difficult customers but it's doesn't quite turn those difficult customers into "sweethearts." I think some of the approaches and languages he uses to deal with customers are offending. Heck, I even tried it out and they got offended. Thanks a lot Dave! I have to agree with the previous reviewer, the author does seem like "a right wing arrogant person who tries to instill. "Secrets of understanding objections AND selling to them!" according to By Mark Braun. WOW! A simple-to-read point-by-point guide to the basics of every possible objection and how it can be won over. Every American should be armed with this on the job: if a customer is walking in, they want a good experience and the right vibe to assure them that they did it right and didn't get screwed. Here are the words and processes to make that experience a mutually good one: no lies, no nonsense. And yes, there IS. "Five Stars" according to John Sinclair. GReat bookOn time delivery
Anderson explains the seven major factors that turn normal customers into SOBs, most of which involve previous experiences with salespeople who lacked the skill, knowledge, or motivation to serve them well.Next, you'll find ten simple strategies proven to transform any SOB into a sweet and cuddly pussycat who can't wait to close the deal. If you don't earn their business, your competition will. From the Inside Flap Why put any effort into trying to sell to stubborn, obnoxious, and belligerent customers (SOBs)? Most sales trainers don't even
DAVE ANDERSON is an entrepreneur, author, columnist, trainer, and speaker. . The author of two previous Wiley books, Up Your Business! and If You Don't Make Waves, You'll Drown, Dave also writes a leadership column for Dealer Magazine and has produced numerous books, cassettes, CDs, videos, and other training resources. Dave is also President of Dave Anderson's Learn To Lead and LearnToLead, a cutting-edge Web site pr
It's a salesperson's bible, offering clear and concise how-to advice. Anderson's new book will change the way you look at customers, the way your salespeople look at themselves, and, quite frankly, the way you look at the sales process." --Dan Janal, President, PRleads "What are you waiting for? We all have difficult customers. If you're in the selling profession and want to sell more, you should read this book twice." --Warren Lada, Senior Vice President, Saga Communications "An individual executing the ideas within this book will change their own life and their organization. If you're tired of leaving money on the table because you can't handle them, read this book. It's written with the same wit, humor, and inspiration that have made Anderson's prior books so