Service Design and Delivery
| Author | : | |
| Rating | : | 4.44 (663 Votes) |
| Asin | : | 1606497847 |
| Format Type | : | paperback |
| Number of Pages | : | 120 Pages |
| Publish Date | : | 2017-01-21 |
| Language | : | English |
DESCRIPTION:
Mr. About the Author Toshiaki Kurokawa is an ICES (standards-education/) founder and an independent design thinker, directing Design Thinking Research & Education at his home in Machida, Tokyo. He has also published numerous papers on education about standardization, ICT and Design Thinking at such journals as Science & Technology Trends - Quarterly Review. . Kurokawa graduated from University of Tokyo in computational mathematics and has been engaged in research and engineering at Toshiba, IBM, SCSK Corporation, and Kanazawa Institute of Technology. His consultation experience and expertise cover those areas such as design thinking education, science and technology trends and foresight, education about stand
Kurokawa graduated from University of Tokyo in computational mathematics and has been engaged in research and engineering at Toshiba, IBM, SCSK Corporation, and Kanazawa Institute of Technology. Mr. He has published 14 books in Japan and has spoken at worldwide events. . His consultation experience and expertise cover those areas such as design thinking educatio
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Service Design and Delivery has been broadly discussed and explored by various players, including the practitioners who deliver services, scholarly professionals who evaluate it, and laymen who are the recipients of service. Our society is also changing in very subtle ways, and our customers today are different from our customers of yesterday. In this book, we will examine two specific approaches to this task: Design Thinking and Societal Consideration. Why do we need these approaches? First, the demands of competitive global markets require innovative approaches to the design and delivery of services. In other words, we will look at Service Design and Delivery from the innovator's viewpoint as well as from the viewpoint of the s